Terms of service
This Privacy Policy describes how www.dhakadash.com (the “Site” or “We”) collects your Personal Information when you visit or make a purchase from the Website.
What information we collect:
1) Personal Information collected:
Whenever you visit our website, we identify and record only useful data that can help us understand your requirements and collaborate with you to make your shopping experience the best. We collect identifiable information like name, email address, phone number, etc. We also maintain records of your history and interests to improve your shopping experience.
2) Purpose of collection:
To provide products or services to you, to fulfill our contract, process your payment information, arrange products for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
3) Usage of "Cookies":
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction to improve our website design, products, services, and campaigns. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies.
4) INFORMATION THROUGH CUSTOMER SERVICE:
In order to improve our service and answer your queries, complaints, or suggestions, our customer support team may ask for your phone number/email address from our authorized website or Facebook page. We will keep your personal information secure and use your feedback to create a smarter service for you.
5) CHANGE OF POLICY:
This privacy policy can change due to new rules and regulations, unavoidable circumstances, or unforeseen events. Changes in the policy will always be updated here immediately.
7) Security of personal details:
Your privacy is one of our major concerns. We always keep the safeguard to your information collected through different channels of communication by only authorized employees of the company/service provider. We secure your information through technical and administrative safeguards designed to help keep it safe, including encryption and, in some cases, techniques to reduce the ability to identify an individual. However, we may have to share your personal information with a law enforcement agency in response to any search warrant/legally valid inquiry by the laws of Bangladesh.
Return Policy:
Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video! All we ask is that you drop us an email or our social media platform along with a photo & unboxing video of the damaged product, and we will be happy to send you a new piece. We accept exchanges if you ship the products back to our store in unused and unopened condition. In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange. Our number one priority is for our customers to be absolutely 100% in LOVE with our products! So please reach out if you need assistance. Dash does NOT accept forced returns, and these are non-refundable.
Shipping Policy:
Once you place an order, we start processing orders for shipment immediately, and we are unable to make changes to, cancel, or alter your order. You will receive a shipment confirmation within 1-3 business days. Depending on where you live, shipping takes 2-5 days to deliver via our logistics partners. Customers can change their address by communicating with us. If the product is not dispatched, only then we can change the location and deliver to the desired address. Dhaka Dash is not responsible for lost packages due to incorrect addresses provided by customers. Customers are responsible for packages as soon as they enter the logistics partner's system. If there is an issue with your package once it is in Logistics' hands, you must contact your courier partner’s office for further assistance. Once we hand over the package to logistics partners, it is out of our control, and we cannot help you! If your tracking email says your package has been delivered and you cannot find it or your package is delayed, please call your local courier partner, whichever is carrying your order, and they can help you track it down most of the time.
What information we collect:
1) Personal Information collected:
Whenever you visit our website, we identify and record only useful data that can help us understand your requirements and collaborate with you to make your shopping experience the best. We collect identifiable information like name, email address, phone number, etc. We also maintain records of your history and interests to improve your shopping experience.
2) Purpose of collection:
To provide products or services to you, to fulfill our contract, process your payment information, arrange products for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
3) Usage of "Cookies":
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction to improve our website design, products, services, and campaigns. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies.
4) INFORMATION THROUGH CUSTOMER SERVICE:
In order to improve our service and answer your queries, complaints, or suggestions, our customer support team may ask for your phone number/email address from our authorized website or Facebook page. We will keep your personal information secure and use your feedback to create a smarter service for you.
5) CHANGE OF POLICY:
This privacy policy can change due to new rules and regulations, unavoidable circumstances, or unforeseen events. Changes in the policy will always be updated here immediately.
7) Security of personal details:
Your privacy is one of our major concerns. We always keep the safeguard to your information collected through different channels of communication by only authorized employees of the company/service provider. We secure your information through technical and administrative safeguards designed to help keep it safe, including encryption and, in some cases, techniques to reduce the ability to identify an individual. However, we may have to share your personal information with a law enforcement agency in response to any search warrant/legally valid inquiry by the laws of Bangladesh.
Return Policy:
Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video! All we ask is that you drop us an email or our social media platform along with a photo & unboxing video of the damaged product, and we will be happy to send you a new piece. We accept exchanges if you ship the products back to our store in unused and unopened condition. In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange. Our number one priority is for our customers to be absolutely 100% in LOVE with our products! So please reach out if you need assistance. Dash does NOT accept forced returns, and these are non-refundable.
Shipping Policy:
Once you place an order, we start processing orders for shipment immediately, and we are unable to make changes to, cancel, or alter your order. You will receive a shipment confirmation within 1-3 business days. Depending on where you live, shipping takes 2-5 days to deliver via our logistics partners. Customers can change their address by communicating with us. If the product is not dispatched, only then we can change the location and deliver to the desired address. Dhaka Dash is not responsible for lost packages due to incorrect addresses provided by customers. Customers are responsible for packages as soon as they enter the logistics partner's system. If there is an issue with your package once it is in Logistics' hands, you must contact your courier partner’s office for further assistance. Once we hand over the package to logistics partners, it is out of our control, and we cannot help you! If your tracking email says your package has been delivered and you cannot find it or your package is delayed, please call your local courier partner, whichever is carrying your order, and they can help you track it down most of the time.